It says something about the compartmentalization of academic culture that I only belatedly discovered Mirko Tobias Schäfer’s Bastard Culture!: How User Participation Transforms Cultural Production (published by Amsterdam University Press in 2011) — a work which poses some important critiques of the concept of participatory culture, especially as it relates to recent developments around Web 2.0 and social media. Schäfer, based in the Netherlands, represents an important tradition of critical theory about new media which has emerged most emphatically from Europe and which should be better known among those of us working within the United States.
As we discuss here, he is especially interested in the ways that technological designs constrain or limit our participation, rendering it less meaningful, commodifying it, in ways that run directly counter to the explicit rhetoric about expanding participation and empowering users. Read closely, Schäfer’s work still embraces the value of democratic participation, yet he wants to hold companies, and scholars, to a high standard in terms of what constitutes meaningful forms of participation, and he is eager to push us beyond the first wave of enthusiastic response to these new affordances in order to look more closely and critically about how they are actually used. As my interview here suggests, there are points of disagreement between us, but there is also much common ground to be explored, and there is an urgent need for researchers from different critical and disciplinary perspectives to be working together to refine our understanding of the current media landscape. I had the pleasure of sitting down with Mirko at the recent Media in Transition conference at MIT and look forward to many future exchanges.
Having last week featured an interview with the editors of The Participatory Culture Handbook, I want to continue this focus on new theories of participation by sharing this recent exchange I had with Schäfer. I have come away with an even deeper respect and admiration for Schäfer’s nuanced critique of digital participation. The first installments of this interview involve looking backward to his Bastard Culture book, exploring the convergences and divergences in our thinking, and reflecting on how the debates around digital media have shifted since 2011. The closing segment shares more recent work Schäfer and his colleagues at Utrecht University have been doing using “big data” processes (in combination with more qualitative approaches) to better understand the kinds of social relations that are taking shape on Twitter.
The title of your book, “Bastard Culture,” is meant to suggest the ways that the worlds of users and producers, consumers and corporations, are “intertwined” or “blended” in the era of Web 2.0. I suspect we would agree that understanding the relations between these terms remains a central challenge in contemporary cultural theory. The goal is, as you suggest, to “provide an analysis that is not blurred by either utopian or cultural pessimistic assumptions.” Are we any closer to developing such an analysis today than we were when you first published Bastard Culture? If so, which contemporary accounts do you think help us to achieve this more balanced perspective?
It was indeed my goal to point out the general heterogeneity of online culture as well as to deconstruct the overly enthusiastic connotation of participation. Especially in academic discourse the unconditional enthusiasm for the so-called social media has cooled down by now. We can see important contributions criticizing social media platforms for their lack of cultural freedom (e.g. strict content monitoring), breach of privacy and their commercial use of user activities and user data.
I like to distinguish this critique in three general approaches, which separately focus on a) free labour, b) privacy issues and c) the public sphere quality of social media.
Drawing from Marxist theory these authors -among others Trebor Scholz, Mark Andrejewich, Christian Fuchs and partially Geert Lovink- criticize social media platforms for generating an unacknowledged surplus value from user activities and for determining effectively the scope of user activities in order to maximize commercial results. Scholz’s programmatic publication The Internet as Playground and as Factory is a strong example of this approach.
The strict regulations imposed by platform providers in combination with excessive data aggregation on users and their online activities sparked criticism concerning the lack of privacy by Michael Zimmer, Christian Fuchs and others. The general threat of surveillance -exerted by state authorities- has been convincingly addressed and criticized by Ronald Deibert, Evgeny Morozov, Wendy Chun, Jonathan Zittrain and others.
The public quality of interaction and communication on social media platforms has been described by Stefan Münker as “emerging digital publics”. Framing social media as a public sphere is not highly developed, but it provides in my opinion the most intriguing approach to understanding social media platforms and their impact on society.
Yes, I think we have made some progress in describing media practices more accurately and to give up on media myths that constituted the legend of new media as emancipating users. And this plays even out in the realm of the more general public. In Germany, the Frankfurter Allgemeine Zeitung -a conservative/market-liberal newspaper- calls for a society-wide debate on technology and provides a platform for members of Computer Chaos Club to criticize technocratic policies and short-sighted understanding of technology and media. Evgeny Morozov is also doing an excellent job with his crusade against techno-populism; or think of Jaron Laniers superb critique of imprudent media use and hasty enthusiasm. It is absolutely crucial to have these debates within the popular discourse, as it is the popular discourse that shapes the general understanding of technology. That is why I have tremendous respect for scholars who are able to reach out to general audiences and to translate complex issues in accessible language.
As you note, participation has become an increasingly problematic word that is used by many different people in support of many different and often contradictory claims about the relationship between new media technologies and consumer empowerment. What steps can we make to reclaim participatory culture as a productive category for cultural analysis?
My objective was to deconstruct the ideological connotation as well as the emotional charge of ‘participation’. Recently, we can see a similar problem with the metaphor ‘social media’. It fuels a misunderstanding of media and media practices and it structurally obscure the agency of technology (the back-end as well as the user interface), power structures and economic factors.
In my opinion, it would be already helpful to pay close attention to the language we use to describe media and media practices. Many scholars can easily identify with emancipation, anti-hegemonic attitude and political activism. However, in our enthusiasm we tend to overestimate certain practices and misrepresent media use. We have therefore to take off our blinkers. I often tell my students, that if you really like your object of research, the chance is high for making mistakes and for neglecting important facts that would distort your picture.
That’s funny. I tell my students that when you start from too critical perspective, it will be easy to flatten or simplify the phenomenon you are studying, to not look very deeply for redeeming or contradictory features, and to not take seriously what the activity might mean for those who embrace it.
Of course I agree. Being too critical is just as distorting as being too enthusiastic. What is needed is curious interest and willingness to get to the bottom of things, even if it will change your previous view of them. And research methods provide useful ways to do so.
‘Participatory culture’ can serve as productive category for cultural analysis if scholars distance themselves from their personal appreciation of media practices that might be close to their hearts but not necessarily representative for online culture. This would help to recognize the heterogeneity of the phenomenon we call participation as well as the ambiguity of technology. Taking technological aspects thoroughly into account, using ‘digital methods’ and putting case examples into perspective of the broader picture will help to do so.
The forms of participation which interest me the most are explicit participation — that is, places where people are making conscious decisions to create media or otherwise communicate with each other about issues of mutual concern. Can you explain what you mean by implicit participation and how it relates to the claims being made by Web 2.0 companies to support participation? In what sense is it meaningful to describe “implicit participation” as participation? What are we participating within?
With implicit participation I describe how platform providers have integrated user activities into easy to use interface design and eventually implemented into business models. Implicit participation describes how user activities are channeled through the platform provider’s design decisions. This ranges from interface elements as the like-button, the incentive of views on Flickr or YouTube to strategies where user unknowingly participate in additional functions of the feature they are using on a platform. The reCAPTCHA is an example of implicit participation where information provided by users for accessing a web feature is re-used in a completely different context. Many so-called gamification practices are examples of implicit participation.
I would argue that the popular ‘social media’ platforms thrive on implicit participation. It reduces consequently their dependence on intrinsic motivation, which is so crucial in explicit participation. Explicit participation becomes merely optional. The key is to lower the threshold and encourage the generic production of content, through creating data by simply using the platform’s features or by spreading or multiplying content through the easy-to-use features of reproduction: retweet, repin, share etc. or to interact through ephemeral features as the like button. We will see many more and far better forms of implicit participation integrated into web platforms in future.
A key difference between our perspectives is that you place a much greater focus on the ways that technologies enable or constrain participation, where-as I primarily discuss the social and cultural motives which shape how people use technologies. Let’s assume we both believe that both technology and culture have played a role in defining the present moment as one where issues of participation are increasingly central to our understanding of the world. I would argue that there is a difference in understanding technology in terms of affordances and in terms of determinents, given the degree to which technologies are, as you note, subject to various forms of appropriation and redefinition once they have been designed and given that digital media can be re-coded and reprogrammed, even at the grassroots level, by those committed to alternative visions of social change. I worry, though, that ascribing too much power to technology results in models of technological determinism, which make certain outcomes seem inevitable. There has been such a strong tendency in this direction over the past several decades, whether critics worrying that Google has made us stupid, or advocates talking about the democratizing effects of the internet. Thoughts?
I am also worried about a simplified view of ‘technological effects’. Especially in the popular discourse. there is a plethora of short sighted publications on the potential benefits or downsides of technological development. However, I would not argue that those perspectives inquire the technology but abuse it as a black box that facilitates whatever effect they wish to see unfold. In opposite to scholars, those writers are in the business of selling books, not in the business of conducting research.
I do not think that I am supporting a techno-determinist perspective by investigating technological qualities and by paying attention to the way design affects user activities. The popular ‘social media’ applications teach us, that we have so far underestimated the role of interface design, back-end politics and API regulation in the cultural production and social interaction playing out on these platforms. I can’t possibly neglect that power also comes in shape of technology or as Andrew Feenberg put it: “technology is the key to cultural power”. I am not focused on technology as determining on its own account, but on its agency in close interrelation with designers, users, ownership structures, and media discourses, and others actors.
While my primary emphasis in talking about participatory culture might be described as symbolic appropriation (i.e. the manipulation of narratives, characters, symbols, icons, or brands), the central focus of your analysis is on “hacking” the material dimensions of technology, including, for example, game modifications or free software efforts. We might extend this focus to include a broader array of other material practices — including Makers and Crafters — who are central to current discussions of digital culture. What do you see as the consequences of this shift in focus in terms of our understanding of how participation works or what a more participatory culture looks like?
What I really liked about Textual Poachers was that you compellingly showed how open media texts are, not only to interpretation as Fiske had pointed out, but directly to ‘material’ appropriation and how it contributed to an entire field of cultural production. The world wide web then made the textual poachers explicitly visible, for marketeers and the general public. The second aspect I find important, and unfortunately this aspect is frequently overlooked, is that you outlined the history and the predecessors of today’s read-write culture. With the maker culture similar debates concerning ‘poaching’ will unfold. We will see a new debate on copyrights and corporations will go out of their way to protect their designs from being ‘printed’. There will be attempts by providers of 3D printers to control the device and its use. I would assume that the dynamics which I have dubbed confrontation, implementation and integration will play out in relation to the makers culture as well. The recent debates on MakerBot’s decision to deviate from the open-source model indicate an attempt of implementation.
As you note, the initial wave of excitement about participatory culture has been met with strong critiques focused on issues of free labor and data mining as forms of exploiting the popular desire for more meaningful participation. Can you describe some of the ways that users have sought to assert their own claims on the technology in the face of their ownership and exploitation by the creative industries?
It’s remarkable that dissent with a corporate platform plays out in quite traditional forms of protest and petition. On Facebook users ‘like’ petitions that represent their claim for better privacy regulations, or they formulate a Social Media Bill of Rights, call for a QuitFacebookDay etc.
There are other examples such as the Social Media Suicide Machine which allows users to delete their profiles. Then there are alternatives to the commercial web platforms and services. Diaspora was heralded as the Facebook killer and is now depict as a barrel burst. The UnlikeUs conference has been established as a platform for critics of ‘social media monopolies’ to connect and to discuss alternatives. But we can also see that civil right groups and privacy advocates lobby on behalf of users. However, I am afraid that the majority of the users can’t be bothered with these issues.
You conclude the book with this important statement: “We must not sit on our hands while cultural resources are exploited and chances for enhancing education and civil liberties are at stake.” This seems like a powerful statement of what’s at stake in debates about participatory culture. So, what forms of action do you think we can or should take as scholars and as public intellectuals to respond to this situation?
The easy to use interfaces of the social web stimulated a new large group of users to use the world wide web. It also put the web again on the agenda of policy makers to regulate, to control and to monitor user activities. Designed as advertiser-friendly platforms, social media inherently provide the possibility for user assessment and control through API’s which are already routinely used by law enforcement. We can also see how the powerful companies as among others Apple, Facebook, Google and Amazon affect cultural freedom on the web. Facebook’s prudery appears (especially to us Europeans) as astonishingly weird and hostile to culture and freedom of expression. However, since social media platforms have emerged as an expanded public sphere, the censorship of items that might distort the rosy world-view of advertisers and the naivete of uninformed users is appalling. I would not mind if those platforms were a shopping mall somewhere in the margins of the world wide web, but they increasingly become a center part of the web and therefore an important role in our public sphere.
Unsurprisingly, Facebook is the poster boy for policy makers when thinking about eGovernance or other fancily dubbed forms of harmless civic participation. Facebook promises a dangerously safe way of dealing with citizens as their implicit participation features render participation into an easy-to-handle commodity that provides participation as a mere lip-service. Something, that even in democratic societies is still very appealing to policy makers.
What we need, is a society-wide debate on technology and its role in society. We need to discuss to what extent we accept platforms to distort the view upon reality by creating an controversy-free and advertiser-friendly filter bubble.
Mirko Tobias Schäfer is assistant professor of new media and digital culture at the University of Utrecht (Netherlands) and research fellow at Vienna University of Applied Arts. He blogs at www.mtschaefer.net.